I'm a Very Insightful Person, I'm here to share knowledge, I don't. Re: No VM wall socket / wall socket damage. The UK isn’t the first country to make this move. Phone. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Received the kit and was excited to set up until I realised you need an ethernet wall socket. If you look into the back of your Hub, you'll see a port. Stream from Virgin Media. i opted for the self install, however on inspection we - 5180915. We recently received our router and cables. However, I do not have any of the specified wall sockets available. However, I do not have any of the specified wall sockets available. 😁 I tried Virgin Customer Services with this but they werent able to answer. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Joining in Options. how can we go about changing our self install to. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Try tracing the cable from that box, the internal sockets are often in the most unexpected places. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Follow these steps to install your virgin Media Broadband, TV and Phone service. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Account - Mobile. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. easy install. Hello, I'm trying to set up my Virgin Media broadband. Turn on your TV and get connected. Push fit the VM-supplied lead onto the socket. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. We all know and love the internet and TV services that can enter our homes through entry points. Don’t plug the power cable into a plug socket yet. I tried both the wires, it didn’t set up the WiFi. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Account - Mobile. Switched. I'm currently renovating my living room, including the electrics. Register today and see the benefits for yourself. No virgin media wall socket. The metal box in photo 3 looks like a likely contender. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The other is marked TV, & this is used for TV & Broadband. The package was delivered but there is no wall socket for me to plug into. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. @robbo321 wrote:. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Cihank617. 3 minutes ago. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. Hi rt001 . (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Plug into the Virgin Media wall socket. I ve got a green light flashing from our HUB. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. Hi @bingoman000. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Virgin Mobile. The only things visible inside the house are: a openreach Master socket 5. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. There is one Ethernet connection point and socket with a circle on the wall. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. The "two cables" sound very like a Sky dish install. No photo attached. Choose the best spot for your wifi hub. Plug the cables into the hub. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. I received a box to quick start with VM but there is no wall socket in my flat. Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. (and up the wall). No wall socket. Browse Virgin Media Virgin Media Community. on 07-09-2022 19:28. Various cable mediums are used in modern systems to transmit data. Telewest Cable Wall Sockets. Installation: Wall socket issue. Sometimes there is no wall box, just a trailing cable. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Ashleigh_C. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Get the Hub ready by connecting the wires. The top “capped” one is marked FM & has been disused since cable went digital. Placed an order and the lady said we were eligible for quick start self installation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are multiple different branded wall boxes inside our flat but none. Manage Your Account. I have received my quick start-up kit. 168. We would like to show you a description here but the site won’t allow us. Can a - 5057222 - 2Just like the other posts- I do not have a virgin media wall box. I ordered self-install kit just to find out there is no Virgin socket in my new property. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Options. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Or if the other end of the white cable is in a more useful. Once you have the adapter, you can use it to plug your phone into your hub. Raised Rounded Profile. 4 weeks ago. Get the Hub ready by connecting the wires. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Switched On. Virgin Phone Switchover. Various cable mediums are used in modern systems to transmit data. Thanks again. I can't find an internal wall socket. Hello VLNeedham. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). 11-11-2022 12:53 - edited 11-11-2022 12:58. on 21-02-2023 17:48. Account - Cable. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). we do not have one and we live in a block of flats - 4904330We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. It feels like I need to just obtain a connector to enable the two to fit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Joining in. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Need wall socket. Hoping someone can help me with a pre-installation question. Manage Your Account. It has two outputs on the left of the wall box. All forum topics; Previous topic; Next topic; 1 REPLY 1. The existing cables will be screw-on (11 mm spanner or pliers required). I’ve just lived into my new house and received my Virgin box. Manage Your Account. Even sitting in the room above the router, the WiFi was dreadful. Thank you. It also protects the network from 240 volts being fed to it by faulty TVs in your home. The other is marked TV, & this is used for TV & Broadband. There are 10 types of people: those. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. on 14-09-2022 12:00. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. D01 C9W8. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. When I was going to self-install it, I didn't find any wall socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Re: No virgin media wall socket. The cable could be hidden within, or behind, furniture. Options. 03K; 1. The cable in the second picture is the one you need to connect too. How long will the QuickStart installation take me? WiFi Hub - 30 mins. 1 ACCEPTED SOLUTION. virgin media internal wall box. No virgin media wall socket. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Stay safe online. Forum; Apps. Push the red label end of the white cable, into the wall socket. You need a small spanner to remove this, then push the provided connector over the exposed end. The only one I have is like this which does not fit a round plug. The large Eurobell wall box is where you would connect. on 01-06-2022 21:59. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. My understanding is you can only get the quick start kit if the house has had VM in the past. I'm a Very Insightful Person, I'm here to share knowledge. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 22-12-2022 19:19 - edited 22-12-2022 19:20. A power adaptor to plug into the Stream box and a power socket at the wall. • Check the connection is tightly connected, it will make a 'click' noise. Manage Your Account. Virgin Media; My Virgin Media; Shop;. The technician visited a. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. It is surface clipped usually. VM BB TV Landline. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I've looked for an external box but cannot. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I was happy and my kids were waiting for internet but unfortunately no wall socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Browse Virgin Media Virgin Media Community. on 25-09-2022 15:41. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The hub got delivered on time as promised. Please help - 5208212. Account - Mobile. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. Hi, I just moved to a new house and got my virgin media kit today. Ashleigh_C. I don't work for Virgin Media. It probably goes into another room in the house. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Stay safe online. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. - 5156068. . Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Account - Cable. Tudor. Occasionally only a very short stub of wire is left. Don’t plug the power cable into a plug socket yet. I was never asked if I had a wall box. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. The pre-install team number is 0800 052 1734. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. My previous sky microfilter attached here. Virgin Media; My Virgin Media; Shop;. Re: My house wall socket that cannot fit to VM hub. QuickStart, set up and connections. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Thank you for the tel no. Switched On Families. Virgin Media; My Virgin Media; Shop;. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. #2. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. Installation: Wall socket issue. jpeg File size: 143. . Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. We have tried plugging it into the only box we found it would fit but no luck. No outside box - cable through the wall to inside box - very old 20 years ago. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Checked every room in the new house but there were none. I have signed up as a new user for Virgin Fibre. Manage Your Account. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I tried both the wires, it didn’t set up the WiFi. 0. If you require an alternative format bill, such as braille or audio, you will not be charged. The kid arriving on Tuesday the 29. Options. Step 4. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. just moved in, can see the brown cable coming in from outside but there's no VM. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Account - Cable. The cable could be hidden within, or behind, furniture. Further exclusions & legal stuff apply. If possible, I would like to get rid of this rather ugly white. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Tudor. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. He was going door to door. 0. Manage Your Account. No virgin media wall socket. log into hub3 - 192. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 89K; 373; 537; Martin_N. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. The phone number doesn't connect you. Forum. The wall box may be branded with the logos of an old cable TV company (not VM). The box does however have a hole in the bottom, through which i could see some. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6. We have tried plugging it into the only box we found it would fit but no luck. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. May I know which one I can connect. Ordered VM broadband and was recommended by the website to select the self quick install option. Broadband. Stay safe online. How do I book an engineer to come out - 5345632. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. No Virgin Media wall socket on 16-10-2022 18:45. The box and cables may have been removed by the previous occupiers. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I don't have a virgin media wall socket and this is stressing me out. No virgin media wall socket dtheocharoudis. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Here you’ll find all the help you need for Virgin Media related problems and issues. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Manage Your Account. Options. Browse Virgin Media Virgin Media Community. 1. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Tudor. Please help. Stay safe online. A non-split socket will have the sockets and screws in the middle. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Wall Socket. Hi. The problem is the Hub is in my Study and the - 4964746. No virgin media socket in Networking and WiFi yesterday; No Virgin Media Wall socket . Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Occasionally only a very short stub of wire is left behind often hidden within. I have also checked outside and there is no box either on my property or on my boundary wall. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. nor can I find a external brown box. Occasionally only a very short stub of wire is left. I was sent the pack as Virgin said my - 5440115. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Most. called the delivery team and they managed to book a technician for me. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Stay safe online. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Sign in . socket. Account - Cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Tudor. 01-02-2023 10:59 - edited 01-02-2023 11:00. We would like to show you a description here but the site won’t allow us. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. A photo would be helpful if possible. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. When you place your order, we'll let you know. Connect the Hub’s power cable with the blue tab. on 06-03-2023 09:36. . The internal wall boxes are mostly oblong. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Can anyone help or know how long it takes to g. Mark as New; Bookmark this message; I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 29-12-2022 20:58 - edited 29-12-2022 21:00. My Virgin Media App. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. Then press and hold the security button on one of the original adaptors in your network for two seconds. You can also check for a loose cable as not all properties have a socket. Can you help? - 5401771. The cable could be hidden within, or behind, furniture. I was sent the pack as. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. com. Getting Connected with Virgin Media is easy when you have a wall socket. self install. Push fit the VM-supplied lead onto the socket. Stay safe online. . We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Reply. . Virgin Media; My Virgin Media; Shop;. correctly to the Virgin Media wall socket, please follow these instructions to get set up. But its still failing to get any connection (i think i. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. No Virgin Media Wall Socket on 13-04-2022 14:08. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Re: No Wall Socket for Quickstart. • Take the red-banded end of the isolator cable and push it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Try tracing the cable from that box, the internal sockets are often in the most unexpected places. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. @Soroosh1 wrote: Hi, I just received my hub. ThanksRe: No virgin media wall socket. Router Plugin Port. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. 03. I’ve just been to the property but not sure these are the right sockets. For more information please visit:the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Re: No wall socket. VM will usually only supply a Quickstart to a property that had VM previously. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Welcome to Virgin Media’s help and support page. Reply. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. Forum; Apps. I can't find anything that fits the white cable, I don't know if there's any alternatives to getting a wall socket installed, I can only find bt sockets and some random socket that I thought it would fit in.